Legal

Grievance Redressal

Effective 28 October 2026 · Last updated 28 October 2026

In accordance with the Information Technology Act, 2000, the rules made under it, the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address your concerns.

01Grievance Officer

• Name: Ananya Goswami
• Email: grievance@chopfinance.ai
• Address: Deukaa Life Private Limited, Flat No. 22, B Block, Amar Enclave, near Nandanpur Path, Beltola, Guwahati, Assam, India

02How to raise a grievance

Email the Grievance Officer with:

• Your name and contact details.
• A clear description of your complaint.
• Any relevant links, screenshots or documents.

03Timelines

We acknowledge every grievance within 24 hours and aim to resolve it within 15 days of receipt.

04Escalation

If you are not satisfied with our response to a complaint about your personal data, you may approach the Data Protection Board of India.

Questions about this policy